Technical support is provided through our Customer Support System (CSS). The CSS is a web-based support request tracking system. All requests are added to a tracking database and a ticket number is issued. You have the option to review the status of your support request at any time, as well as escalate it. E-mail notifications are provided when your request is responded to or its status is changed. This central tracking system ensures the highest support level, as well as the speediest responses, since the most qualified technician available to take your call will do so.

If this is your first time using it, please sign-up for a tracking account. It's quick, just a matter of creating a login and password account for future use and entering your contact details, so we know how to get back to you.

If you already have a tracking account, please proceed to log-in: